Can Chatbots/Virtual Assistants Help Airlines Bounce Back When Travel Revives?

Flight delays are an inevitable part of air travel, often disrupting operations and creating challenges for airlines to maintain customer trust.

Airline consolidators are companies or agencies that purchase bulk tickets directly from airlines at discounted rates and then resell them to travel agents or consumers at a lower price than what’s available through traditional sales channels.

A Passenger Service System (PSS) is a suite of software applications that airlines use to manage all passenger-related activities, from the moment they book a flight until they land at their destination.